Description As a Computer User Support Specialist at The 23 Group, you will begin your IT career as a key member of the Global Support Center, the central point for the Defense Commissary Agency’s (DeCA) IT support. This is an entry-level opportunity to join a dynamic team and develop fundamental IT skills. In this role, you will be the first point of contact for DeCA users, providing friendly and helpful Tier 1 phone support. Your primary responsibilities will include answering calls, creating and managing support tickets, and walking users through basic troubleshooting steps for a variety of systems and software. You'll use operating systems (like Windows and Linux), Microsoft Office Suite, and other DeCA business applications. Requirements • Provide Service Desk support (Tier 1) • Answer all calls routed or transferred to their respective calling queue • Create and manage support tickets • Basic remote troubleshooting Knowledge must include • Primary: • Customer Service/Support • Windows/MacOS/Linux/Unix/Chrome/Android • Networked Printers/Multi-Function Devices • Microsoft Office Suite incl. SharePoint • Excellent Oral/Written Communication • Secondary: • Mobile Device Support • Defense Enterprise Provisioning Online (DEPO) • Active Directory • DHCP • DNS • Remote Troubleshooting • Hardware/Software Troubleshooting • Information Technology Infrastructure Library (ITIL) • Ticketing System Experience (e.g., BMC Remedy/ServiceNow/SolarWinds/Ivanti) Required Qualifications: • Education & Experience (Must meet ONE of the following): High School Diploma / GED + two (2) to three (3) years of experience in an IT role. Associate’s degree or higher • DoD 8140 Foundational Certification (Must possess ONE of the following): o A+, CND, GFACT, GSEC, Network+, or Security+ o Computing Environment Certification: Provided onsite • Security Clearance (Required): o Minimum Public Trust