Organizational Level 1 : Amdocs Services Organizational Level 2 : CBS PSU Manager : Sunaina Tripathi Location: India- Gurgaon (Amdocs Site) Talent Acquisition: Neeraj Trivedi ## Who are we? Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains, delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people and more than 40 years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market under the symbol DOX and reported revenue of $4.53 billion in fiscal 2025. For more information, visit https://www.amdocs.com/. At Amdocs, our mission is to empower our employees to“Live Amazing, Do Amazing” every day. We believe in creating a workplace where you can excel professionally and thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable our people to live meaningful lives while making a difference in the world. ## Team Introduction: The team supports three products deployed on-premises in mobile operators’ data centers and in the cloud, with installations around the world: * Product 1: Handles mobile calls, including call forwarding, rejection, and charging. * Product 2: Handles mobile data sessions, including protocol conversion, session correlation, and network-topology protection. * Product 3: Sends notifications to subscribers through SMS, email, push notifications, and other protocols based on incoming requests and remote-server availability. These products are designed for network-intensive communication. They are based on event-driven application servers and handle tens of thousands of operations per second ## What will your job look like? As the Non-Functional Testing Lead, you will own the quality and reliability of the products under real-world telecom workloads. You will design, drive, and continuously evolve the non-functional testing strategy across performance, scalability, resilience, stability, and resource efficiency. ### ### Define and Lead the NFT Strategy * Develop comprehensive strategies for performance, load, soak, and failover testing across all products. * Ensure coverage for telecom-specific behaviors, including session surges, protocol latency, message bursts, and failover scenarios. ### ### Design and Execute NFT Scenarios * Create realistic, high-load test scenarios for mobile calls, data sessions, and notification-delivery workflows. * Simulate complex operator environments, including network latency, bandwidth constraints, and protocol interactions. ### ### Identify and Analyze Performance Issues * Detect bottlenecks in production and staging environments. * Localize issues such as high CPU load, memory leaks, locked threads, database-related problems, and network-related problems. * Reproduce identified issues in controlled test environments. * Collaborate with developers to resolve performance and reliability issues. ### ### Measure and Optimize System Behavior * Track key performance indicators, including: * Throughput * Latency * CPU and memory utilization * Garbage-collection performance * Database-query performance * Network I/O efficiency * Provide tuning recommendations across Java, databases, operating systems, hardware, and configuration layers. ### ### Own and Improve NFT Tooling and Automation * Maintain and optimize the non-functional regression suite. * Reduce execution time and improve the stability of test runs. * Enhance observability through metrics, logs, dumps, and monitoring dashboards. ### ### Collaborate Across Teams * Work closely with development teams to ensure that new features meet performance expectations. * Support pre-production certification activities with operators and cloud deployments. ## All you need is... ### Must-Have Qualifications * Strong expertise in performance engineering, particularly for high-load, network-intensive systems. * Hands-on experience with performance tuning and bottleneck identification in distributed or telecom-grade systems. * Solid understanding of the OSI model and practical networking fundamentals. * Experience with relational databases, including: * Indexing strategies * SQL tuning * Query optimization under load * Strong Linux knowledge, including an understanding of how Linux uses: * CPU * Network resources * I/O and storage * Experience with diagnostic tools and techniques, including: * `tcpdump` for packet capture * Thread dumps * Heap dumps * Java class histograms ### ### Preferred Qualifications * Familiarity with telecom and messaging protocols, including: * Diameter * SMTP * SMPP * CAP * MAP ## Why you will love this job: * You will be part of a talented team working on challenging projects. * You will have opportunities to learn about the latest industry trends. * You will develop non-standard solutions for continuously evolving environments and standards. * You will have opportunities for personal and professional growth. * You will work with advanced technologies used across the industry. ## ## Core Competencies * Builds valuable customer relationships * Collaborates effectively across organizational boundaries * Interacts respectfully with colleagues throughout the organization * Demonstrates confidence and curiosity * Demonstrates excellence and professionalism ## ## Functional Competencies * Analytical thinking and problem-solving * Creativity and innovation * Focus on quality * Technological excellence ## ## Equal Opportunity Statement Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce