Scrum Master Role Overview As a Scrum Master, you will lead and support multiple Scrum teams responsible for delivering solutions on the ServiceNow platform. The teams focus on maximizing the use of Out-of-the-Box (OOTB) ServiceNow capabilities, minimizing customizations, and delivering seamless integrations with internal and external systems. You will act as a servant leader, facilitator, coach, and change agent, enabling teams to deliver high-quality business value while continuously improving Agile maturity, team performance, and delivery predictability. You will foster a culture of collaboration, transparency, accountability, and continuous improvement while ensuring adherence to Scrum and Agile principles. Key Responsibilities Agile Delivery & Facilitation • Facilitate Scrum ceremonies including Sprint Planning, Daily Scrum, Sprint Review, Retrospectives, Backlog Refinement, and Scrum of Scrums (SoS). • Support teams in achieving Sprint Goals and delivering high-quality increments aligned with the Definition of Done (DoD). • Promote Agile values, principles, and continuous improvement practices. Team Coaching & Leadership • Coach and mentor teams to become self-organized and high-performing. • Foster collaboration, accountability, transparency, and a culture of continuous learning. • Remove impediments and facilitate resolution of conflicts and delivery challenges. Product Owner & Stakeholder Support • Support Product Owners in Product Goal definition, backlog management, and prioritization. • Ensure backlog items are clear, refined, and well understood by the team. • Facilitate effective collaboration between teams, stakeholders, and business partners. Metrics & Continuous Improvement • Monitor and report Agile metrics and derive meaningful actions to improve performance and delivery predictability. • Drive retrospective actions and improvement initiatives. Required Qualifications • Overall 10+ years of IT Software industry experience and actively playing the role of a Scrum Master is must • Must have worked with one of the Tools like JIRA, ServiceNow Agile, Azure DevOps.. etc • Prior experience in Software Development Life Cycle of 3-5 years. • Involved in applying Scrum principles, practices, and theory • Experience as a Team Leader and coaching, training, or developing teams • Excellent communication and facilitation skills with the ability to engage both technical and non-technical stakeholders. Preferred Qualifications • Prior experience as Scrum Master for a software development team • Experience in managing multiple Scrum teams simultaneously. • ServiceNow knowledge • Knowledge & experience of SAFe is good to have.