Job Summary We are seeking a technically proficient and detail-oriented Senior Executive – Technical for the Financial Inclusion (FI) Banking vertical. The incumbent will be responsible for providing technical and operational support for banking-related platforms, coordinating with banks and technology partners, resolving technical issues, monitoring system performance, and ensuring the smooth delivery of banking services through designated channels. Designation: Senior Executive – Technical Department: Financial Inclusion (FI) – Banking Experience: 2–5 years Employment Type: Full-time Roles & Responsibilities • Providing instant technical support to PSU Bank BCs. • Troubleshooting banking application software-related issues. • Supporting software installation, updates and smooth application functioning. • RD Service installation, configuration and troubleshooting. • Biometric device installation, MATM device installation , Passbook device installation, configuration and troubleshooting. • Fingerprint ,biometric login-related issues. • Device setup, configuration and connectivity support. • Resolving day-to-day technical challenges faced by BCs. • Providing remote field-level support wherever required. • Coordinating with the concerned technical,Bank,HO teams for unresolved issues. • Maintaining proper tracking and follow-up of technical complaints,tickets. • Ensuring minimum downtime of BC devices and banking applications. • Supporting the FI team in resolving technical issues during daily operations and business activities. Requirements • 2–5 years of experience in technical support, banking technology, IT operations, application support, or financial inclusion projects. • Experience working with banking applications, digital banking platforms, payment systems, or Business Correspondent (BC) operations will be preferred. • Prior experience coordinating with banks, technology vendors, and field operations teams is desirable. Required Skills • Strong troubleshooting and problem-solving skills. • Understanding of banking systems, digital financial services, and transaction processing. • Knowledge of application support, incident management, and basic networking/connectivity concepts. • Proficiency in MS Excel, MIS reporting, and data analysis. • Strong coordination, communication, documentation, and stakeholder-management skills. • Ability to manage multiple technical issues, prioritise escalations, and work within defined timelines.