Key Responsibilities • Manage end-to-end Business Correspondent (BC) operations for assigned PSU Bank partnerships. • Develop and maintain strong relationships with bank officials and key stakeholders to ensure seamless operational coordination. • Monitor BC network performance and ensure achievement of business and service delivery targets. • Analyze operational and transaction data to identify trends, gaps, and improvement opportunities. • Design and implement capacity-building and training programs for BCs based on performance analysis and business requirements. • Track key performance indicators (KPIs) and prepare periodic MIS, dashboards, and management reports. • Coordinate with internal teams and bank representatives to resolve operational issues and improve service quality. • Ensure compliance with bank guidelines, regulatory requirements, and CSC operational policies. • Drive initiatives to improve BC productivity, customer outreach, financial inclusion, and transaction growth. • Support the rollout of new banking products, services, and strategic initiatives across the BC network. Requirements Required Skills & Competencies • Strong understanding of Business Correspondent (BC) ecosystem and banking operations. • Excellent stakeholder management and relationship-building skills. • Strong analytical and data interpretation capabilities. • Proficiency in MS Excel, PowerPoint, MIS reporting, and data analysis. • Effective communication, presentation, and negotiation skills. • Ability to manage multiple stakeholders and work in a target-driven environment. • Problem-solving mindset with strong execution capabilities. Preferred Attributes • Experience in financial inclusion initiatives, digital banking, or rural banking operations. • Exposure to capacity-building and training programs for field teams. • Familiarity with banking regulations and PSU banking processes.