Role Summary: The Security Analyst should work as a support analyst for the Microsoft Entra ID solution, key delivery outcomes expected from this role are: • Analyze and resolve L2, L3 tickets • Application Onboarding in Entra ID – Standard, out of the box patterns (SAML, OAUTH/OIDC, SCIM) • Application customization – JavaScript driven • Good understanding of MFA, Passwordless authentication (FIDO2) and Identity Proofing • Support production incidents, restore the service availability within SLA targets • Automate assigned manual repetitive tasks, tickets, process gaps. To improve productivity and efficiency. • Create SOP documents for L1 service desk team • Flexible working in shifts as per roster rotation. • Up-skilling – Ping AIC, 1KOSMOS under the scope of the CIAM Operations Requirements Education Requirements: Minimum Bachelor’s Degree: BE degree in Computer Science, Information Security, or a related field. Years of Experience: 2-5 years Minimum 3 years of relevant support experience in Entra ID. Basic Qualifications: • 2-5 years of experience in operations support leveraging Entra ID. Other CIAM solutions like OKTA, Ping Access/Ping Federate, ForgeRock Open AM experience is acceptable, but Entra ID experience (minimum 3 years) is mandatory. • Working in shift model as per roster rotation strategy • Team collaboration, Effective communication. Technical Skills: • Hands-on operations support experience in Entra ID. L2/L3 tickets, App Onboarding. Preferred Qualifications: • CIAM Implementation and Operations support experience. • Exposure to Workforce access management implementation and multi-factor authentication. • Scripting and Java development experience