Role Summary: The Senior Security Analyst should work as a technical SME for the CyberArk (EPM) solution, key delivery outcomes expected from this role are: • Onboarding and management of end point accounts and workstations into EPM for application controls (whitelist/blacklist), avoid stand in access, enable JIT elevated access, avoid credential theft and so on. • Analyze requirements related to MINOR enhancements, implement, test and deploy • CyberArk EPM patch updates, version upgrades. Validation and testing. • Analyze and resolve L3, L2 tickets. • Triage & resolve production incidents, restore the service availability within SLA targets • Identify manual repetitive tasks, tickets, process gaps. Plan to automate, reduce ticket volumes and improve productivity and efficiency. • Create/Update SOPs for L1 service desk team. • Mentor and guide the Security analysts and associates deployed for the PAM workstream • Flexible working in shifts as per roster rotation. • Cross-skilling, Up-skilling in other services under the scope of the IAM operations team Beyond the above outcomes, driving continuous service improvements to automate the manual L1/1.5 tasks Requirements Education Requirements: Minimum Bachelor’s Degree: BE degree in Computer Science, Information Security, or a related field. Years of Experience: 4-7 years 4-5 years of relevant CyberArk EPM support experience. Basic Qualifications: • 4-7 years of experience in implementation & operations support leveraging Privilege management solution (CyberArk EPM). o Minimum 4-5 years of experience in CyberArk EPM o 1-2 years of experience in CyberArk Core PAS solution • Working in shift model as per roster rotation strategy • Team collaboration, Effective communication Technical Skills: • Hands-on operations support experience in CyberArk EPM. L2/L3 tickets. Accounts, Servers Onboarding. • Automation of accounts onboarding, offboarding. Preferred Qualifications: • Scripting experience to develop custom scripts and plug-ins. • REST API experience to leverage APIs and automate the onboarding/offboarding lifecycle.