Role Summary: The Senior Security Analyst should work as a technical SME for the Ping Advanced Identity Cloud (AIC) solution, key delivery outcomes expected from this role are: • Understand requirements related to MINOR enhancements, develop, test and deploy • Analyze and resolve L3, L2 tickets • Application Onboarding in Ping AIC – Standard, out of the box patterns (SAML, OAUTH/OIDC, SCIM) • Application customization – JavaScript driven • Minimal hands-on experience in Workforce access management solutions like Entra ID • Good understanding of MFA, Passwordless authentication (FIDO2) and Identity Proofing • Triage & resolve production incidents, restore the service availability within SLA targets • Automate assigned manual repetitive tasks, tickets, process gaps. To improve productivity and efficiency. • Create SOP documents for L1 service desk team • Guide the Security analysts and associates deployed for CIAM workstream • Flexible working in shifts as per roster rotation. • Cross-skilling, Up-skilling in other services under the scope of the CIAM Operations Beyond the above outcomes, driving continuous service improvements to automate manual L1/1.5 tasks. Requirements Education Requirements: Minimum Bachelor’s Degree: BE degree in Computer Science, Information Security, or a related field. Years of Experience:4-7 years Minimum 2-3 years of relevant support experience in Ping Advance Identity cloud or Ping Access/Ping Federate or ForgeRock Identity Cloud or ForgeRock Open AM. Basic Qualifications: • 4-7 years of experience in operations support leveraging access management solutions (Ping Advanced Identity Cloud or ForgeRock Identity Cloud or ForgeRock Open AM). Other CIAM solutions like OKTA, Ping Access/Ping Federate, Entra ID experience is acceptable, but Ping AIC or ForgeRock Identity Cloud experience (minimum 2-3 years) is mandatory. • Working in shift model as per roster rotation strategy • Team collaboration, Effective communication. Technical Skills: • Hands-on operations support experience in Ping Advanced Identity Cloud or ForgeRock Identity Cloud or ForgeRock Open AM. L2/L3 tickets, App Onboarding. Preferred Qualifications: • CIAM Implementation and Operations support experience. • Exposure to Workforce access management implementation and multi-factor authentication. • Scripting and Java development experience