Role Summary: The Lead Security Analyst should work as a technical SME/Lead for the Ping Advanced Identity Cloud (AIC) solution, key delivery outcomes expected from this role are: • Analyze requirements related to MINOR enhancements, solution design, implement, test and deploy • Understand the solution architecture and design done by the engineering team for new business requirements. Clarify and transition seamlessly for Operations. • Analyze and resolve L3, L2 tickets • Application Onboarding in Ping AIC – Standard, out of the box patterns (SAML, OAUTH/OIDC, SCIM) • Application customization – JavaScript driven • Minimal experience in Workforce access management solutions like Entra ID • Good understanding of MFA, Passwordless authentication (FIDO2) and Identity Proofing • Triage & resolve production incidents, restore the service availability within SLA targets • Identify manual repetitive tasks, tickets, process gaps. Plan to automate, reduce ticket volumes and improve productivity and efficiency. • Maintain knowledge repository – Runbook, Playbook, Architecture/Design and SOP documents • Mentor and guide the Security analysts and associates deployed for CIAM workstream • Flexible working in shifts as per roster rotation. • Cross-skilling, Up-skilling in other services under the scope of the CIAM operations team • Motivate the team members to complete the certification related to Ping AIC or Entra ID Beyond the above outcomes, driving continuous service improvements to automate the manual L1/1.5 tasks, Support Program, Project status updates with respect to the Access Management (CIAM, Workforce) operations workstream. Requirements Education Requirements: Minimum Bachelor’s Degree: BE degree in Computer Science, Information Security, or a related field. Years of Experience: Minimum Years of Experience: 8-12 years 5-6 years of relevant implementation and support experience in Ping Advance Identity cloud or Ping Access/Ping Federate or ForgeRock Identity Cloud or ForgeRock Open AM. Basic Qualifications: • 8-12 years of experience in implementation & operations support leveraging access management solution (Ping Advanced Identity Cloud or ForgeRock Identity Cloud or ForgeRock Open AM). Other CIAM solutions like OKTA, Ping Access/Ping Federate, Entra ID experience is acceptable, but Ping AIC or ForgeRock Identity Cloud experience (minimum 5-6 years) is mandatory. • Working in shift model as per roster rotation strategy • Team collaboration, Effective communication Technical Skills: • Hands-on implementation & operations support experience in Ping Advanced Identity Cloud or ForgeRock Identity Cloud or ForgeRock Open AM. L2/L3 tickets, App Onboarding. Preferred Qualifications: • CIAM Implementation and Operations support experience. • Exposure to Workforce access management implementation and multi-factor authentication. • Scripting and Java development experience