• Handle seller/customer queries and provide appropriate resolutions. • Deliver professional and effective customer support through the assigned communication channels. • Understand customer or seller concerns and resolve queries within the defined process guidelines. • Maintain a high level of customer satisfaction and service quality. • Handle escalations professionally and provide timely resolutions. • Maintain accurate records of customer interactions and case details. • Follow process guidelines, quality standards, and compliance requirements. • Coordinate with relevant internal teams whenever required for issue resolution. • Meet assigned performance, quality, productivity, and customer satisfaction targets. Requirements • Excellent verbal and written communication skills. • Strong customer handling and problem-solving abilities. • Ability to understand and resolve customer queries efficiently. • Good interpersonal and listening skills. • Comfortable working in rotational shifts and rotational week-offs. • Ability to work in a fast-paced customer support environment. • Basic computer and system handling skills. • Customer-focused and solution-oriented approach.