• Greet and assist customers in a professional and courteous manner. • Understand customer requirements and recommend suitable products. • Drive sales and achieve individual as well as assigned business targets. • Handle billing, POS operations and cash transactions accurately, wherever applicable. • Monitor inventory levels and coordinate with the concerned team regarding stock availability. • Address customer queries, complaints and escalations effectively. • Promote new products, offers and promotional activities. • Maintain proper product display and ensure adherence to company policies and SOPs. • Maintain customer records and prepare daily sales reports as required. • Support sales operations and participate in promotional and customer engagement activities. • Develop and maintain positive relationships with existing customers. • Coordinate with internal teams to ensure timely availability of products and smooth customer service. • Follow up on customer enquiries and potential sales opportunities. Requirements • Graduate / Undergraduate in any discipline. • Candidates with relevant experience in retail sales will be preferred. Preferred Candidate Profile • 2–6 years of relevant experience in retail sales. • Candidates from industries such as hardware, industrial products, building materials, engineering products, automotive, consumer durables, electronics, FMCG or other retail sectors may be considered. • Candidates with experience in stainless steel products, fasteners, hardware or allied industrial products will have an added advantage. • Strong customer-handling and sales-conversion skills. • Candidates should be comfortable working towards sales targets.