We are seeking a friendly, dependable, and professional Front Desk Associate to join a small hotel team. This position is responsible for providing excellent customer service to guests while assisting with reservations, check-ins, check-outs, payments, and daily front desk operations. The ideal candidate will be organized, comfortable working with the public, and able to handle multiple responsibilities in a professional and positive manner. Responsibilities • Greet guests in a friendly and professional manner • Check guests in and out of the hotel • Make, update, and cancel reservations • Answer incoming phone calls and assist with guest questions • Verify guest information and reservation details • Process cash and credit card payments accurately • Provide room keys and information about hotel amenities • Respond to guest requests, concerns, and complaints professionally • Communicate guest needs with housekeeping and maintenance staff • Monitor room availability and room status • Maintain accurate guest and reservation records • Assist with wake-up calls, guest messages, packages, and special requests • Provide guests with information about local restaurants, attractions, and businesses • Complete basic administrative duties, reports, filing, and paperwork • Keep the front desk and lobby area clean, organized, and presentable • Complete shift reports and communicate important information to incoming staff • Report safety, maintenance, or security concerns to management • Assist with other hotel duties as needed Requirements • Previous customer service, hospitality, retail, receptionist, or front desk experience is preferred • Strong communication and customer service skills • Friendly, professional, and dependable • Comfortable answering phones and speaking with guests • Basic computer and data-entry skills • Ability to learn hotel reservation and property management systems • Strong attention to detail and organization • Ability to handle multiple tasks in a fast-paced environment • Must be able to remain calm and professional when handling guest concerns • Reliable transportation and consistent attendance required • Must be available to work assigned weekends and holidays when needed Ideal Candidate We are looking for someone who: • Enjoys helping people • Has a positive and welcoming personality • Is dependable and punctual • Works well independently and as part of a team • Can communicate professionally with guests and coworkers • Is willing to assist in different areas of the hotel when needed Benefits • Consistent work opportunity • Friendly, team-oriented work environment • Opportunity to gain hospitality experience • Potential for additional hours and advancement • On-the-job training Apply Today If you are dependable, professional, and enjoy providing great customer service, we encourage you to apply for this Hotel Front Desk Associate position.