ROLE: PROJECT MANAGER – IMPLEMENTATION LOCATION: MUMBAI ABOUT KAROMI ManageArtworks (A flagship product brought to you by Karomi, a leading Enterprise SaaS provider) enables 4000 leading Global and Indian brands. We offer everything to get artwork projects going & manage every step of the packaging and artwork process. Companies reach markets faster with our end-end packaging & artwork management system while achieving 100% compliance. OVERVIEW We are looking for an experienced Project Manager / Onboarding Manager to lead the ManageArtworks implementation project at our customer's location in Mumbai. The role will serve as the primary point of contact (SPOC) at the customer site, coordinating closely with customer stakeholders and liaising with internal teams to ensure successful project execution and delivery. This is a one-year fixed-term contract opportunity, which may be extended beyond the initial term based on business requirements. KEY DELIVERABLES • Act as the customer-side owner and primary point of contact (SPOC) for the ManageArtworks implementation, driving the project to successful completion. • Collaborate closely with customer stakeholders and internal teams to ensure effective communication, alignment, and timely resolution of issues. • Facilitate requirements discussions, track action items, and ensure project deliverables are aligned with business objectives. • Create, monitor, and drive project plans, timelines, milestones, dependencies, and risks to ensure ontime delivery. • Coordinate with cross-functional teams and follow up on tasks to keep implementation activities progressing as planned. • Plan and oversee UAT, testing, validation, and deployment activities, ensuring solutions meet customer requirements and quality standards. • Proactively identify, escalate, and resolve project challenges, risks, and change requests to minimize delivery impact. • Coordinate and support validation activities, including IQ (Installation Qualification), OQ (Operational Qualification), and PQ (Performance Qualification), validation documentation, test execution, defect tracking, and customer sign-offs in compliance with pharmaceutical industry requirements. • Support go-live, user adoption, stakeholder engagement, and post-implementation stabilization to ensure long-term project success. Requirements KEY REQUIREMENTS • Bachelor's/Master's degree in Computer Science or a related field. • 8-12 years of experience in project management, implementation, or customer onboarding roles, with proven ownership of end-to-end delivery. • Strong customer-facing and stakeholder management skills, with the ability to effectively coordinate between customers and internal teams. • Experience managing SaaS product implementations; experience in SaaS onboarding projects is an added advantage. • Excellent communication, problem-solving, and project coordination skills, with a strong focus on customer success and quality delivery.