• Monitor network devices, servers, and applications using monitoring tools. • Identify, log, and escalate network incidents and alerts. • Assist in troubleshooting connectivity and network performance issues. • Support incident management and ticket tracking processes. • Maintain network documentation, reports, and operational logs. • Perform routine health checks on network systems and infrastructure. • Coordinate with technical teams for issue resolution. • Learn and follow SOPs, escalation procedures, and operational guidelines. Requirements • Basic understanding of Networking concepts (TCP/IP, DNS, DHCP, Routing & Switching). • Knowledge of computer hardware and operating systems. • Familiarity with Windows and Linux environments. • Good analytical and troubleshooting skills. • Strong communication and teamwork abilities. • Willingness to work in rotational shifts if required.