Description Assistant General Manager Location: Hive Collective, West Palm Beach, Florida Hive Collective is a dynamic and growing conglomerate dedicated to providing exceptional customer experiences through our retail, restaurant, and design businesses. We are currently seeking a passionate and experienced Front of House Manager to lead the operations of our vibrant dining space while ensuring our guests enjoy impeccable service. Schedule is Tues - Sat, 1 pm to close Key Responsibilities • Oversee daily front-of-house operations, including staff management, customer service, and workflow efficiency. • Recruit, train, schedule, and supervise front-of-house team members, fostering a collaborative and professional environment. • Ensure high standards of service and guest satisfaction, responding promptly and effectively to customer inquiries or concerns. • Collaborate with the back-of-house, pastry, counter, and other teams to maintain seamless communication and exceptional dining experiences. • Monitor and manage inventory, supplies, and front-of-house equipment to ensure operational readiness. • Maintain compliance with health, safety, and cleanliness standards for the dining area. • Develop and implement strategies to enhance customer engagement, improve service offerings, and increase revenue. • Analyze sales and service data to identify trends, optimize performance, and contribute to financial goals. • Create and maintain the Hive culture, focusing on collaboration over competition, high standards of excellence, and a fluid and flexible approach to restaurant operations. Competencies • Leadership: Demonstrates the ability to inspire and guide a team toward achieving shared goals. • Customer Focus: Consistently prioritizes the needs and satisfaction of guests to create exceptional experiences. • Adaptability: Thrives in a dynamic environment and adjusts strategies to meet changing demands. • Problem-Solving: Tackles challenges effectively with creative and practical solutions. • Communication: Exhibits strong verbal and written communication skills to foster clarity and understanding. • Attention to Detail: Maintains high standards in service quality and operational efficiency. • Collaboration: Promotes teamwork and a positive workplace culture by building strong relationships with colleagues. Benefits For You: • Dynamic and supportive work environment that values and prioritizes God, family, and work. • Opportunities for professional growth and development. • Engaging and collaborative company culture. • 50% Hive Collective employee discount for you and immediate family members. • Paid holidays and Paid Time Off (PTO) after initial employment period for Full-Time Employees; • No work on Sundays and major holidays; • Option to join Hive’s healthcare plan after meeting eligibility period and Full-Time status; • Option to join Hive’s 401k plan with up to 3% match after 1 year of employment for eligible employees. Requirements Qualifications • Experience: 3+ years in front-of-house restaurant management or a similar role, preferably in a high-end dining environment. • Skills: Strong leadership, problem-solving, and communication abilities; adept at handling high-pressure situations with grace and professionalism. • Knowledge: Familiarity with restaurant POS systems and scheduling software; knowledge of Toast/Sling a plus; understanding of hospitality industry best practices. Ability to read and understand English; basic math and computer skills • Attributes: Passion for hospitality, attention to detail, and a commitment to delivering memorable guest experiences. Ability to stand and walk for 8-10 hour shifts. Able to lift and carry trays, food, and beverages safely (up to 50 pounds). Flexibility in scheduling, including weekends and holidays • Education: Bachelor’s degree in Hospitality Management or a related field preferred but not required