JOB DESCRIPTION Department: E-Commerce Operations Experience: 3–5 Years Location: [Ahmedabad] Employment Type: Full-Time Reporting To: E-Commerce Operations Head Role Overview We are looking for an E-Commerce Operations Executive / Assistant E-Commerce Operations Manager to manage the complete backend operations of our e-commerce and quick-commerce channels. The role will be responsible for marketplace operations, FBA fulfillment, inventory management, listing/catalog operations, stock availability, returns, shipments, PO processing, invoicing, appointment-based deliveries, and inventory planning/forecasting. This is a purely operations-focused role. KEY RESPONSIBILITIES 1. Marketplace Operations • • Manage day-to-day backend operations across Amazon, Flipkart, FirstCry, Meesho, Blinkit and other e-commerce/quick-commerce platforms. • Monitor marketplace dashboards for pending actions, errors, inactive SKUs and operational issues. • Coordinate with marketplace teams, warehouse teams, logistics partners and internal teams for smooth operations. • Ensure all operational activities are completed within defined timelines. • Identify operational gaps and proactively follow up for resolution. • Maintain daily operational trackers and MIS. 2. Amazon FBA & Fulfillment • • Create and manage Amazon FBA shipment plans based on inventory requirements. • Prepare SKU-wise shipment quantities and coordinate with the warehouse for dispatch. • Generate shipment labels, box labels and required documentation. • Track FBA shipments from creation to delivery/check-in. • Monitor FBA inventory, stranded inventory and fulfillment issues. • Track shipment discrepancies, missing/damaged inventory and receiving issues. • Raise and follow up on Amazon cases for operational issues. • Ensure adequate inventory availability across fulfillment locations. 3. Inventory Management • • Monitor SKU-wise inventory across marketplaces, warehouses and fulfillment centers. • Track daily stock levels, sales velocity and inventory cover. • Calculate and monitor Daily Run Rate (DRR). • Identify potential stock-out and overstock situations. • Prepare replenishment requirements based on: • Current inventory • DRR • Lead time • Open orders/POs • In-transit inventory • Warehouse stock • Marketplace stock • Coordinate with warehouse/supply-chain teams for timely replenishment. • Monitor inventory mismatches between physical and marketplace stock. 4. Inventory Planning & Forecasting • • Support SKU-level demand planning and inventory forecasting. • Prepare 15/30/45/60-day inventory projections as required. • Forecast future inventory requirements based on historical sales and current run rate. • Identify upcoming stock-out risks and communicate them proactively. • Support event/season-based inventory planning. • Coordinate with procurement, warehouse and business teams to ensure inventory readiness. • Maintain inventory planning and replenishment trackers. 5. Listing & Catalog Management • • Create and maintain product listings across marketplaces. • Manage product: • Titles • Bullet points • Descriptions • Images • Attributes • HSN/GST details • Dimensions & weight • Product specifications • Variants • Backend attributes • Identify and resolve suppressed, inactive or incorrect listings. • Coordinate with marketplace teams for catalog corrections and approvals. • Support new SKU/product launches from an operational and catalog perspective. • Ensure accurate and consistent product information across platforms. 6. Returns, RTO & Reconciliation • • Monitor marketplace returns, cancellations and RTOs. • Track returns SKU-wise and channel-wise. • Coordinate with warehouse teams for return receipt and reconciliation. • Identify discrepancies between marketplace return reports and physical inventory. • Track damaged/unsellable returned inventory. • Maintain return and RTO trackers. • Escalate abnormal return or operational issues. 7. PO & Invoice Operations • • Manage PO-based operations across relevant marketplaces and quick-commerce channels. • Receive and validate POs for SKU, quantity, price, tax and other details. • Coordinate inventory allocation against POs. • Create invoices against confirmed orders/POs. • Prepare dispatch and shipping documentation. • Coordinate with warehouse/logistics teams for PO fulfillment. • Track PO status from PO receipt → processing → appointment → dispatch → delivery. • Maintain pending PO and aging trackers. • Coordinate with finance/accounts for invoice-related discrepancies. 8. Appointment-Based Delivery • • Manage appointment-based delivery processes for marketplaces, quick-commerce and other channels. • Create delivery appointments against POs. • Coordinate with respective warehouses/DCs. • Track appointment availability and delivery slots. • Coordinate with logistics partners for on-time delivery. • Manage appointment rescheduling and failed/missed appointments. • Resolve appointment-related operational issues. • Maintain appointment and delivery status trackers. 9. Blinkit & Quick-Commerce Operations • • Manage backend operational activities for Blinkit and other quick-commerce platforms. • Monitor inventory availability and replenishment requirements. • Track SKU availability and stock-outs across locations wherever data is available. • Coordinate dispatches and replenishment with warehouse/logistics teams. • Manage PO-based operations and appointment scheduling. • Track pending POs, appointments, dispatches and deliveries. • Coordinate with quick-commerce platform teams for operational issues. • Ensure products remain operationally available across relevant locations. 10. Stock-Out Management • • Monitor daily stock availability across all channels. • Prepare daily stock-out and low-stock reports. • Identify SKUs approaching critical inventory levels. • Highlight stock-out risks to the relevant teams. • Coordinate replenishment to prevent loss of availability. • Identify the reason for stock-outs, including: • Low physical inventory • Marketplace inventory mismatch • FBA/warehouse issues • In-transit delays • Listing/inventory sync issues • Fulfillment restrictions • Follow up until the issue is resolved. 11. Reporting & MIS Maintain regular operational reports covering: • • Daily inventory • DRR • Stock cover • Stock-out report • FBA inventory • FBA shipments • In-transit inventory • Returns/RTO • PO status • Appointment status • Pending deliveries • Marketplace availability • Inventory forecast • Replenishment requirements • Operational issues/escalations REQUIRED SKILLS & EXPERIENCE Must Have • • 3–5 years of experience in E-commerce / Marketplace Operations • Hands-on experience with Amazon Seller Central and FBA • Strong understanding of marketplace backend operations • Experience in inventory management and replenishment • Experience in FBA shipment creation and fulfillment • Experience in listing/catalog management • Understanding of returns and RTO processes • Experience with PO processing and invoice generation • Understanding of appointment-based deliveries • Strong coordination and follow-up skills • Strong Excel/Google Sheets knowledge • Ability to work with large SKU-level datasets Preferred Experience • • Experience with Blinkit / Quick Commerce • Experience with Flipkart, FirstCry, Meesho or similar marketplaces • Experience with PO/vendor-based operations • Experience working with warehouses and 3PL partners • Experience with ERP/WMS systems • Understanding of GST/HSN and marketplace invoicing • Experience in FMCG, D2C, Baby Care, Nutrition or Consumer Goods