Position: Program Success Manager Location : Talcher, Odisha Experience - 1- 2 years CTC - 3 to 3.5 LPA Roles and Responsibilities • As a Program Success Manager, you will build and maintain strong relationships with our customer base by providing excellent onboarding, training, and ongoing support to ensure customer satisfaction and retention. • Offer product training and support to customers throughout their subscription term, helping them maximize their usage of our solutions. • Address and resolve any client issues promptly and maintain records of customer interactions, including solutions provided. • Proactively monitor customer accounts to ensure they are having a positive experience with our products and identify areas for improvement. • Assist in identifying potential issues with customer accounts and take necessary actions to resolve them. • Capture, analyze, and utilize customer data to create insightful reports and dashboards, helping identify opportunities for enhancing client satisfaction. • Manage CRM systems and other tools to track customer success activities efficiently. • Interact with customers through phone calls, emails, and other communication channels to provide timely responses to their queries. • Regularly monitor customer satisfaction through metrics and assessments, taking follow-up actions as needed to improve customer experience. • Must travel to client locations as required within the allocated region. Desired Candidate Profile • Any bachelor’s degree or equivalent. • Fresh graduates with strong communication skills and a passion for customer success are encouraged to apply. • Excellent verbal and written communication skills. • Good organizational and time management abilities. • Strong problem-solving skills with a customer-oriented mindset. • Ability to understand customer needs and provide empathetic solutions. • Basic knowledge of MS Office and willingness to learn CRM tools and other software platforms. • Must travel regularly to meet clients within the assigned region.