ABOUT US Blitz enables Same-Day Delivery for ECommerce brands to provide the best on-time delivery experiences to their customers. Blitz aims to simplify scalability & unlock growth by adapting to the latest consumer behavior trends in the eCommerce industry, making Same-Day Delivery more Convenient, reliable, and affordable. Blitz partners with enterprise brands across Fashion, Beauty & Personal Care, and Healthcare, helping them achieve 30%–40% higher conversions and 2x customer retention through best-in-class delivery experiences. KEY RESPONSIBILITIES • Manage end-to-end dark store operations including inventory, order processing, dispatch, and last-mile coordination. • Plan daily manpower requirements including pickers, packers, and delivery executives based on order volume and demand trends. • Ensure accurate picking, packing, and timely dispatch of orders to meet SLA and customer expectations. • Monitor inventory levels, stock inward/outward, RTO handling, stock aging, and shrinkage control. • Maintain high standards of store hygiene, safety, and operational compliance. • Track operational KPIs such as order fulfilment rate, dispatch TAT, inventory accuracy, and delivery success rate. • Coordinate with central teams, vendors, and delivery partners to resolve operational issues. • Handle on boarding, training, and performance monitoring of store staff and delivery executives. • Provide real-time support to ensure smooth order fulfillment and excellent customer experience. • Identify process gaps and implement improvements to enhance efficiency and reduce operational costs. BASIC QUALIFICATIONS • Minimum 3–5 years of experience in dark store, warehouse, retail operations, or logistics industry. • Strong understanding of dark store operations, inventory management, and last-mile delivery workflows. • Hands-on experience with RTO management, stock reconciliation, inventory aging, and dispatch planning. • Strong people management and problem-solving skills. • Knowledge of local geography of Patna and surrounding delivery clusters.