Repair Manager – Home Appliances Location- Roorkee 173 Job Objective: We are looking for a hands-on and technically strong Repair Manager to manage the repair, servicing, testing, and refurbishment of home appliances sourced through our e-waste operations at our Roorkee plant. The ideal candidate will have 3–4 years of experience in consumer electronics/home appliance repair, with strong troubleshooting skills and the ability to lead a team of technicians while ensuring quality, TAT, safety, and cost efficiency. Key Responsibilities: • Manage day-to-day repair, servicing, testing, and refurbishment operations for home appliances received as e-waste. • Diagnose product faults and guide technicians in electrical, electronic, mechanical, and PCB-level troubleshooting as applicable. • Supervise repair technicians and allocate jobs based on product type, complexity, and technician skill. • Establish and monitor repair TAT, first-time-right, repair yield, rejection, repeat-failure, and productivity metrics. • Develop standard repair procedures, troubleshooting guides, checklists, and testing protocols for different appliance categories. • Inspect repaired units and ensure functional testing and quality checks are completed before the products move to the next stage. • Identify recurring faults and conduct Root Cause Analysis (RCA) to improve repair success rates and reduce repeat failures. • Manage requirements and consumption of spares, components, tools, and repair consumables, while controlling repair costs. • Evaluate whether a unit is economically repairable or should be classified for further processing/recycling. • Maintain accurate records of incoming units, faults identified, repairs performed, parts replaced, testing results, and final disposition. • Ensure adherence to electrical safety, ESD, workplace safety, and plant operating procedures. • Coordinate with Procurement, Inventory, Operations, and Business teams for spares availability and movement of repaired/processed units. • Train and mentor technicians on diagnostics, repair techniques, safety, and quality standards. • Drive continuous improvement in repair productivity, recovery value, quality, and operational efficiency. Preferred Candidate Profile: • 3–4 years of relevant experience in repair/service/refurbishment of home appliances or consumer electronics. • Diploma/B.Tech/B.E. in Electrical, Electronics, Electrical & Electronics, or related engineering discipline. • Strong hands-on knowledge of electrical and electronic troubleshooting, multimeters, soldering/rework, PCB diagnostics, wiring, motors, sensors, power supplies, etc. • Experience handling and troubleshooting products such as TVs, refrigerators, washing machines, air conditioners, microwave ovens, kitchen appliances, and other consumer appliances will be preferred. • Prior experience managing a team of technicians or a repair workshop is desirable. • Good understanding of spare-parts management, repair costing, TAT, productivity, and quality control. • Strong analytical, problem-solving, communication, and team-management skills. Desirable: • Experience in refurbishment, reverse logistics, e-waste, used/refurbished electronics, or secondary-market operations. • Exposure to multiple brands and product models. • Experience developing SOPs, repair manuals, diagnostic checklists, and testing protocols. • Familiarity with ERP, inventory, or repair/work-order management systems. • Ability to work in a plant/warehouse environment and manage hands-on technical operations.