PRODUCT SUPPORT SPECIALIST At New Pig, our focus is to delight our customers with high-quality, innovative products that help them keep their workplaces clean and safe. Our committed, enthusiastic employees are the key to our success! We seek customer-service focused, innovative, fun-loving individuals to help maintain our positive and productive work environment. New Pig is currently seeking a Product Support Specialist to provide world-class service to both internal and external customers regarding product-related informational needs, to assist with corporate projects and product training. This position requires a positive and detail-oriented individual who is focused on completing accurate work that is in accordance with standards and policies. Position located at our Duncansville, PA location. Shift is 8:30am-5pm. Responsibilities: • Identifying and providing product solutions for customers based upon application and regulatory needs via phone, email, chat, and occasionally in person • Moving customers through the buying journey from application discovery to closure of the sale • Answering technical questions about our product line to internal and external customers • Troubleshooting and resolving product problems and issues • Participating in new product development, including providing input for new ideas, participating in new product introductions, and providing post-launch support • Assisting in developing and editing technical information for the catalogs, website, content pieces and other promotional material • Conducting research projects in support of market research, product development, product management, and marketing • Staying up-to-date on product, industry, and regulatory subjects by completing research and training • Adhering to New Pig’s Safety, Environmental, and Quality standards • All other duties as assigned Requirements: • Bachelor's Degree in Environmental Science, Chemistry, Biology, Safety Science or related field preferred, though candidates with a strong combination of relevant experience, technical product support, field experience, or industry-specific training/education/experience are encouraged to apply • Previous experience supporting technical products or specialized customer inquiries preferred • Ability to understand, explain, and apply environmental or workplace safety regulations • Excellent interpersonal and communication skills • Strong multitasking skills with the ability to manage multiple priorities efficiently