JOB DESCRIPTION Technical Sales Support Skill Set Required :- People's Person, Time Oriented, Great Verbal & Written Communication Skills, Basic Math Skills, Basic Computer Literacy, Handle Customers Relations & Complaints, Crisis Management, Administrative Skills, Attention to Detail, Voice Inbound & Outbound Process, Email Inbound and Outbound Process and Chat Inbound Process Department :- Technical Sales Support Timings :- Shift wise ( Morning & Afternoon Shifts ) • Provide Pre-sales technical assistance, services and products education. • Work on sales support services and provide technical and commercial back up as required. • Support marketing activities by attending trade shows, conferences and other marketing events. • Generate and process new sales leads, inquiries and purchase orders as necessary. • Answer E-mails, Phone calls and chats from customers and deals with queries as they arise. • Follows up with customer to make sure that they are satisfied with a particular product or service. • Exerts attention to detail, as customers may have the same problems; reports the problems as necessary. • Deal with any customer complaints and resolves the issue as necessary • Persuade customers that a product or service best satisfies their needs in terms of quality, price and delivery • Provides hands on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management. • Solicit cross-selling and up-selling opportunities within the customer care experience. • Take the extra mile to engage the customer