FONTAINEBLEAU AVIATION A SKYSERVICE COMPANY Position Summary: The Brand Ambassador will elevate the client experience at Fontainebleau Aviation by fostering strong personal relationships. They will ensure that new clients perceive a marked difference from their previous FBO experiences and that existing clients remain loyal and satisfied. Essential Duties and Responsibilities: • Represent the Brand: Embody the company's values and consistently deliver exceptional service that aligns with the brand image. • Cultivate Relationships: Build rapport with clients, understand their operational needs, and identify opportunities for growth or improvement. • Facilitate Communication: Act as a liaison between executive and operations teams, ensuring effective communication and issue resolution. • Problem-Solve: Proactively address and resolve client concerns, utilizing available resources to ensure a positive outcome. • Represent the Company: Articulate the company's vision and offerings confidently and comprehensively to clients and stakeholders. • Monitor Client Satisfaction: Assess client satisfaction levels and identify areas for improvement. • Provide Feedback: Share insights and observations from client interactions with the executive team to inform decision-making in sales, marketing, leasing, and operations. • Industry Engagement: Participate in conferences and industry events to represent the company and network with potential clients. • Continuous Learning: Demonstrate a willingness to learn about various aspects of the business and stay informed about industry trends. Qualifications: • High school diploma or equivalent. • 3-5 years of aviation experience or relevant customer service experience. • Valid driver's license. • Excellent communication and interpersonal skills. • Strong decision-making and problem-solving abilities. • Proficiency in Microsoft Office Suite, particularly Excel. • Familiarity with aviation software (e.g., X1, FlightBridge) is preferred. • Bilingual skills are a plus. • Ability to work flexible hours, including weekends and holidays.