ASCO Equipment has a career opportunity for a Service Writer in Beaumont, Texas. Experience with heavy equipment is preferred, however automotive industry experience may translate. Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians. Responsibilities: • Positively take ownership of customer experience • Manage work orders: open, close, post time, enter notes and monitor progress • Prepare accurate estimates for costs of repairs and present to customer • Monitor and Manage accounts receivables • Clearly and effectively communicate to customers, technicians and service manager • Provide status updates on: work orders, troubleshooting, technician progress & general questions • Monitor phones for field technician and customer calls • Various other administrative duties Requirements • 2+ years of experience as a heavy equipment service technician or service writer • Ability to work in a fast paced/high volume dealership • Detail oriented, time management, and teamwork skills • Excellent customer service and communication skills • Proficient computer skills, and experience with G-Suite & other service programs • A personal dedication to work safety and accountability Benefits Why Join Team ASCO? Compensation & Benefits: • 100% paid health insurance, 401(k) + profit sharing, and paid holidays • Paid Training & Advancement Opportunities Unique Perks: • ASCO Children’s Education Program: Financial assistance for employees' children pursuing higher education Our Core Values: • Honor God • Develop People • Pursue Excellence • Grow Profitably Be Part of Something Bigger At ASCO, we’re not just servicing equipment – we’re offering a career with a company that puts people first. Our vision is simple: To be a blessing to those we serve. If you’re a results-driven professional with a passion for solving challenges, we want you on our team. ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.