Description We are looking for an ambitious and fun individual to join our hard working food and beverage team at the Le Meridien | Sheraton Charlotte Hotel. Our goal is to enhance the customer experience by having an enthusiastic staff to ensure event guests are well taken care of! Schedule: Full-time with flexible availability for both AM and PM shifts. Schedule may vary based on business needs and volume. Greet all guests in a warm and enthusiastic manner and assist host or hostess in seating guests as needed. • Present menu, answer questions, and make suggestions regarding food, service, appropriate wines, and food preparation. • Memorize menu selections and wines including being familiar with daily specials and basic ingredients. • Use proper verbiage and etiquette including serving ladies first • Write order on check or memorize order. • Relay order to kitchen and service bar utilizing point of sale system • Observe guests to fulfill any additional request and to perceive when meal has been completed for guest checkout. • Total bill and accept payment or refer guest to cashier. • Ladle soup, portion pies and desserts, and brew coffee. • Clear and reset counters or table at conclusion of each course. • Assist in cleaning and wiping down of service areas and prep areas • Maintain and follow all cash handling procedures. • Maintain safe serve regulations when serving alcoholic beverages • Handle reasonable guests complaints/requests and inform others when required • Comply with health and safety regulation and act in line with company policies and licensing laws Requirements Skills to be successful in this role would include: • Ability to work independently and remain motivated • Smile • Proven working experience in relevant field • Helpful with customer service • Professionalism along with speed and attention to detail • Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.