Description Duties Include: • Check patients in and verify demographics including telephone numbers, addresses, guarantor and insurance information at each visit • Scan Insurance card and link insurance in patient’s chart • Update new paperwork yearly • Obtain proper documentation for SFS applicants and calculate household income accurately and acquire second signature for verification • Capture picture of the patient if not already done • Distribute patient questionnaires when necessary • Answer telephones courteously and send patient messages to appropriate staff • Schedule appointments • Call and remind patients of their upcoming appointments • Collect co-pays, deductibles and outstanding balances on patient accounts • Post co-pays and SFS payments as pre-payments • Check eligibility on patients not included in the daily batch, i.e. walk ins or work ins • Review insurance eligibility and address any errors with eligibility as the patient checks in at each visit • Scan paper documents into patients chart when completed • Must be able to perform check out duties as well on days covering both positions • Ensure daily workflow is maintained • Other duties as assigned Requirements Education: High school diploma. Experience: Minimum one year of experience in a medical setting, preferably in a scheduling role. Other requirements: Proficient medical terminology skills, Performance Requirements: Knowledge: • Knowledge of medical practice protocols related to scheduling appointments. • Knowledge of manual/computerized scheduling systems. • Knowledge of customer service principles and techniques. Skills: • Skill in communicating effectively with providers and Medical Assistants about scheduling preferences. • Skill in maintaining master appointment schedule via manual or computerized means. • Skill in producing reports about appointment patterns as needed. Abilities: • Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.