SECTION III: KEY RESPONSIBILITIES/ ACCOUNTABILITIES Financial / Functional Perspective • Order booking for the project through the team • Sales revenue achievement through team performance • Adherence to budgeted time for selling • Sales collections • To follow up on outstanding collections data and guide team for closure Customer Perspective • Responsiveness to customer queries and issues including escalations • To proactively contact potential customers to promote the project • To promptly respond on sales enquires so as to maximize sales conversions • To develop relations with existing & new key customers (E.g. Corporates, HNI Clients) • To ensure after sales support to the customers at the project through coordination with team Internal Process Perspective • To participate in conceptualization & launch of sales initiatives to maximize order booking for the project • To consistently evaluate market trends and competitor moves to protect existing sales and maximize future sales opportunities • To ensure generation of leads through calls, references etc and monitor team lead generation efforts • To coordinate with other functions viz. Sales Admin, Engineering, Legal on customer queries • To maintain relationships with Partners (brokers/ property consultants) to ensure market penetration in the region • To be involved in negotiating deals with customers especially key / high-value deals • To maintain accurate and timely data related to the project sales and existing / potential customers and review team MIS • To ensure effective implementation of Marketing initiatives to drive sales for the project • To liaise with centralized Marketing team for all communication (viz. brochures, mailers, pictures) related to the project • To track competitor movements in the location and strategies for their properties and communicate the market intelligence • To visit the project site on a regular basis Learning & Growth / Developmental Perspective • Keep abreast of developments in the area • Manage the team effectively by coaching, mentoring, provide periodic feedback and exposure to enhance learning • To share best practices within the project/ region • To continuously track changing trends, customer requirements & feedback and conveying the same to the Project Sales Head