Portal Development & Testing • End to End Testing of new portal developments and raising queries. • Providing input, suggestions, and monitoring updates on development. • Providing training on the Portal to TMCs / Travel Agents / Travellers and Travel Managers. • Preparing scenarios for process finalization, supporting Travelscape and SBT queries, and following up on developer observations and solutions. Travelscape Master Maintenance • Updating approval matrices and airline discount matrices in Travelscape. • Managing the Airline Master and unit-TMC mapping. • Supporting the launch of Travelscape for new units. Employee Query Handling • Training travelers to raise Travel Requests (TR) or Ms Teams or on call. • Generating TRs in the portal for travelers unable to access it. • Supporting TEMS/ITEMS queries and creating outsider profiles. Quotation & Invoice Management • Close monitoring international fares from TMCs and convincing travelers to take lower fares. If High Fare variance approval is documented. • Approving international quotations and handling approvals on behalf of others with valid documents. • Handling international invoice and credit note approvals (Shubhyatra/Travelscape) and supporting domestic TR approvals on a need basis. • Analyzing mismatch invoices in Travelscape. TMC Queries & CIP/VIP Bookings • Supporting all TMCs in sorting queries and monitoring pending invoice files to find root causes for non-updation. • Monitoring international travel for VIPs and coordinating tours. Airline & Commercial Support • Coordinating legalization and filing hardcopies. • Performing fare monitoring analysis, taking screenshots, and providing inputs for proposed new corporate deals. • Maintaining trackers and building relationships with airline representatives. Audit & Compliance • Self-auditing files from agents and analyzing/updating audit-related queries. • Verifying Domestic and International Air and Rail invoice requirements (including approval matrix, premium economy/business class data, fare jumps, dupe bookings, and booking patterns). • Reviewing credit note requirements for air and rail (cancellation patterns, no-show approvals, high cancellation charges, and management fee differences). • Managing visa and miscellaneous invoice requirements (submission dates, visa types, single/multiple entry status, fee breakdowns, and 3rd-party invoice support). • Enforcing compliance standards covering forms of payment, UATP/Non-UATP usage, swiping methods, and cancellation charge breakups.