Description Are you highly organized, detail-oriented, and passionate about making a difference behind the scenes in health care? Join our mission-driven team at Community Health Center of the North Country, a Federally Qualified Health Center (FQHC), where your administrative talents support equitable, high-quality care for individuals and families in our community. Location: Community Health Center of the North Country - Ogdensburg, NY ~ (note: this is a fully onsite position) Full-Time | Monday–Friday, Daytime Hours | No Nights, Weekends, or Holidays Pay Rate: $18.39 per hour REPORTS TO: Practice Manager Why You’ll Love Working Here • Work-life balance: Enjoy a predictable weekday schedule — no evenings, weekends, or major holidays • Supportive team culture: Be part of a collaborative environment where everyone’s contributions are valued • Mission-focused impact: Help ensure continuity of care for patients by managing key documentation and referrals What You’ll Do As a Document and Referral Specialist, you’ll be a vital link between our clinical and administrative teams, keeping things running smoothly so patients receive timely, coordinated care. You’ll: • Manage incoming and outgoing referrals, including tracking scheduling and follow-up • Process imaging and procedure orders • Complete prior authorizations for tests, procedures, and DME • Communicate with patients about referral appointments and missed follow-ups • Understand insurance coverage and requirements for authorizations • Track and retrieve medical records, diagnostic reports, and hospital notes • Monitor and respond to incoming faxes, messages, and prescription lines • Reconcile interface issues in the EMR • Prepare professional correspondence to patients and providers • Serve as backup receptionist when needed, greeting patients with warmth and professionalism • Provide general administrative support to providers and nurses Requirements What We’re Looking For • High school diploma or GED preferred • 1+ year of experience in a medical office or administrative healthcare setting (or equivalent training/education) is required • Working knowledge of medical terminology preferred • Strong customer service, phone etiquette, and organizational skills • Comfort with computers, EMRs, and multitasking in a fast-paced environment • Commitment to patient confidentiality and team collaboration • Experience in a community health or FQHC setting is a plus Why Choose Us? • Daytime Hours Only – No weekends, nights, or holidays • Generous PTO – Vacation, sick, personal time, and paid holidays • Robust Benefits – Medical, dental, vision, FSA, 401(k), disability & life insurance If you're ready to make a meaningful difference with a team that’s dedicated to improving health care access and outcomes, we encourage you to apply today!