Job Purpose Techno-Functional “PMO + Support” Hybrid Role for BFL EMI Card Transaction Approval System. Duties and Responsibilities • Leads the requirements/projects from originating the requirement to its delivery i.e. • Interact with cross functional business teams to understand business needs and prioritize requirements • Understand and identify areas of improvement across businesses and participate in solution identification and implementation • Executed project management functions for technology implementation and upgrades. • Adhere to quality / info-security guidelines and processes including maintain adequate documentation. • Level-02 support for Production issues and coordinating with Business and 3rd Party System owner. • Creating Reports using SQL. • Vendor management. Key Decisions / Dimensions • Finalizing the Architecture • Test case and result review. • Implementation plan. • Production issue immediate corrective and preventive actions. • Team Management Major Challenges • Requirement capturing with discussion with Business. • Handling and communicating with multiple stake holders like Business/QA/Support Team/IT/RISK etc. • Handling Production issues and coordinating with 3rd Party Vendor. • Conduct systematic Root Cause Analysis. • Support to SIT and UAT. Required Qualifications and Experience a) Qualifications Graduation in computers / IT b) Work Experience Experience of 1 – 3 years c) Mandatory Skills (tasks may differ basis the below mentioned skill sets) Must have: • Should have 1– 3 years of experience as PMO/Business-Architect • Mut be ready for Production Support activities. • Well versed with API’s and have basics of SQL. • Well versed with Software and Defect management cycle. • Good in Solutioning and documentation. Must have experience in creating Techno-Functional Specifications. • Excellent communication and stakeholder management skills. • Strong bias for action & driving results in a high-performance environment. Demonstrated success & achievement orientation with Team management skills.