Job Title Personal Banker - NRI Business Business Unit NRI Business Reporting To Regional Head / PB Head Job Function and Role Type Sales, Individual Contributor Version No 2.0 Job Purpose Build and manage relationships with Classic program clients to ensure customer acquisition, retention, and income generation through sales of Assets, Liability, and Cash Management products. Key Responsibilities HNW Portfolio Management Identify and upgrade branch customers meeting Classic program criteria; Acquire new customers meeting product criteria and flag them on the system; Enhance portfolio value and achieve revenue and top-line targets for products like LI, MF, CASA, FX, and Quickremit; Interact regularly with customers to build relationships and understand profiles; Product Group Holding (IPGH) Is Reached; Ensure optimal income-generating product group holding; Enhance client CTG levels and ensure customer satisfaction. Product Group Holding (IPGH) is reached. Group profitability is achieved Deliver quality customer service by resolving queries and complaints within the same day; Inform customers of regulatory or process changes and update them on program features; Ensure all complaints are resolved within the bank-specified TAT. Education: Graduation required; Post-graduation preferred. Certifications: NRI Product and Regulatory Knowledge, AMFI Certification, IRDA Certification. Key Competencies Sales and influencing skills, banking product and process knowledge, planning and organizing skills, communication, knowledge of competition and financial trends. Major Stakeholders Customers, Branch Banking Team, Operations, NR Product Team, Treasury, HLIC, Insurance CAM, MF Fund Houses, HSL.