Description JOB SUMMARY: Patient Support Representative/ “Front Desk” works in the Behavioral Health office as a general point of contact for all clients, providers, and third parties contacts. KEY RESPONSIBILITIES: • Answering screening prioritizing and delegating large amounts of telephone inquiries in a friendly professional manner including de-escalation skills for clients with behavioral health needs. • Returning client, provider and third party calls in a timely manner • Referring client inquiries of a clinical nature to the appropriate clinical staff for triage • Scheduling appointments in accordance with AMH Behavioral Health Program guidance. • Provide a welcoming first impression of the organization • Client check in and complete full registration process • Experience with verifying client insurance is preferred but not required. Requirements REQUIREMENTS: • Sending and following up on messages between client’s and providers/clinical staff members via EHR • Read through for previous messages/encounters related to patient inquiry to clearly and efficiently communicate with patient and staff. • Maintaining electronic health records (EHR) and documenting each point of contact within the EHR. • Verifying information on file and updating said information as necessary. • Using data and client registries to outreach to patients in need of preventive care and follow-up for chronic conditions. • Utilizing working knowledge of up-to-date insurance credentialing information to correctly schedule appointments. • As appropriate, triaging phone calls and following up on client’s requests.