Description • 24/7 Monitoring and management of critical HCE events and incidents. • Shift work an on-call duties required. • Takes ownership of the IT/network strategy and solution delivered by the organization at an account level. • Develops and delivers presentations on technical solutions to client and technical team, as well as captures and communicates client-specific best practices and lessons-learned using knowledge management tools and professional relationships. • Has broad technical expertise across multi-platforms and multi-vendor operating environments, including data centers and distributed computing environments. Requirements • Must be able to pass EOD requirements • 2-5 year's experience as an IT Operations Analyst • Available for shift work – This position will work 36 hours over three (3) days one week followed by 48 hours over four (4) days. • Possesses and applies expertise on multiple complex work assignments. • Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. • Operates with appreciable latitude in developing methodology and presenting solutions to problems. • Contributes to deliverables and performance metrics where applicable.