Description MSM is seeking a qualified Temporary IT Technician to support our client during an anticipated extended employee absence. This full-time temporary assignment is expected to begin late December 2026 and continue through approximately October 8, 2026. This temporary assignment does not guarantee continued employment or conversion to a regular position. • Act as Tier II support, managing escalated incidents and service requests. • Troubleshoot and resolve complex issues with Windows operating systems, Office 365, laptops, desktops, mobile devices, and network-connected peripherals (e.g., printers, MFPs). • Configure, maintain, and support end-user hardware and software, ensuring compliance with DoD standards. • Perform system imaging and PXE deployments for new and replacement equipment. • Conduct root cause analysis and implement corrective/preventive actions to reduce recurring incidents. • Monitor and manage ticket queues, validating, triaging, and routing requests to the correct support teams while ensuring timely resolution. • Support network connectivity, VPN access, and endpoint security compliance. • Provide user guidance, technical training, and mentorship for junior technicians. • Deliver white-glove support for VIP and high-priority users with professionalism and discretion. • Maintain thorough documentation of processes, incidents, and resolutions in the ticketing system. Requirements Required Skills: • Current Security+ CE Certification (IAT Level II). • Active DoD Secret Clearance. • Strong communication and customer service skills, with proven ability to support both technical and non-technical users. • Familiarity with imaging, deployment, and configuration management tools. • Ability to document procedures and train others effectively. • Proficiency with Windows operating systems, Office 365, and enterprise device troubleshooting. • Experience using ticketing systems such as ServiceNow or Remedy. Desired Experiences: • Familiar with Microsoft Azure process and workflows • 2–4 years of IT support experience in help desk, desktop support, or equivalent role.