Description DUTIES & RESPONSIBILITIES Front End Operations & Customer Service • Provide direction to cashiers regarding breaks and shift coverage; hold staff accountable for timeliness and performance. • Ensure maximum service coverage at registers based on customer flow and assist in keeping lines to a minimum. • Support cashiers with register overrides and service desk coverage as needed. • Prepare and distribute cashiers’ tills and ensure timely counting and reconciliation. • Assist in monetary operations of the Front End and report discrepancies or concerns to management. • Resolve customer service issues promptly and professionally. • Maintain exceptional communication with Managers, Lead Cashiers, and Front End staff. • Ensure consistent delivery of the co-op’s proactive customer service model. • Perform transactions accurately and efficiently. • Facilitate front end cleaning duties, including registers, bathrooms, and supply areas. • Invite shoppers to become Member-Owners year-round, with emphasis during Owner Drive months. Grocery Operations & Department Leadership • Coordinate with Grocery Leadership to assign daily tasks for efficient use of labor. • Train and support new grocery staff and provide ongoing coaching. • Provide input for performance evaluations, document performance issues, and assist with disciplinary actions in accordance with policy. • Direct and expedite back stock maintenance; rotate overstock appropriately into storage and onto the sales floor. • Assist with receiving and unloading deliveries, verifying piece count and quality, and obtaining vendor credits when necessary. • Direct staff to appropriate workstations to maximize efficiency and maintain department organization. Distribute invoices to appropriate parties. • Assist with remerchandising plans to drive sales and improve labor efficiency. • Provide backup purchasing assistance as needed. • Maintain awareness of current stock levels and expedite out-of-stock items to the sales floor. • Follow all procedures for proper product rotation and overstocking practices. Leadership & General Responsibilities • Demonstrate leadership at all levels and lead by example. • Uphold the Co-op Code of Conduct and ensure high customer service standards across departments. • Support and promote co-op core values in daily work. • Build and maintain customer satisfaction with the products and services offered by the co-op. • Find productive tasks during periods of downtime. • Adapt to evolving co-op needs and respond constructively to feedback. • Maintain composure in highly stressful or adverse situations. Perform other duties as assigned. Requirements KNOWLEDGE, SKILLS, & ABILITIES • High School Diploma or equivalent experience. • A minimum of two (2) years’ experience in a retail environment. • A minimum of one (1) year’s experience and familiarity with natural foods. • Strong Customer service and communication skills. • Supports the co-op’s core values and aligns with the Co-op Code of Conduct. • Adapts readily based on evolving co-op needs or in response to feedback. • Maintains composure in highly stressful or adverse situations. • Computer proficiency and familiarity with MS Office Suite. • POS and receiving systems experience strongly preferred. Catapult experience a strong plus. ENVIRONMENTAL & PHYSICAL DEMANDS • Flexibility to work any shift, including mornings, middays, evenings, weekends. • Ability to work in varying temperatures (approximately 20°F – 90°F). • Ability to stand or sit for long periods at a time. • Ability to bend, stoop, reach, kneel, twist, and climb. • Ability to lift 50 pounds unassisted. • Reliable access to transportation.