Description Purpose of the Job: Manage post award life cycle to ensure customer satisfaction and on-time delivery while catering to the customer. Reports to: Senior Customer Operations Manager, Spares Duties and Responsibilities within Region: • Meeting and or exceeding company and individual goals and KPI’s • Manage the post award life cycle of the purchase order/contract. Including but not limited to: Order Entry (knowledge of purchase order contracts and adhering to customer requirements), Order Acknowledgement, Manage SO Due on & Ship on dates, as well as Driving resolution for any customer holds, issues and escalations. • Participate in ongoing cross-functional, product, industry, and customer training. • Independently driving and owning post order management. • Develop an understanding of the customers in the regions(s) and their product demands. • Participate in ongoing process improvement, product, industry, customer knowledge training. • Use critical thinking and advanced problem-solving capabilities to coordinate resolution of customer issues regarding product, pricing, lead-times, or quality. • Works independently and cross functionally with internal/external departments, including Sales, Supply Chain, Accounting, Trade Compliance, Quality and Warehouse. • Be proficient in regional specific requirements (i.e.-contract review, USG FAR/DFARS, flow downs, penalties, source inspections, customer portals, etc.) • Prepare and maintain status reports for customers and management as needed. • Communicate with customers by phone, MS Teams and e-mail daily. • Back up for Data Entry as needed for SQ entry. • Attending daily/weekly/monthly meetings as scheduled. Requirements • Positive attitude and attention to detail • Excellent Communication Skills, both verbal and written • Highly motivated, energetic, and success oriented • Courteous, tactful, and possess excellent interpersonal and relationship building skills • Must be highly organized and detail-oriented with the ability to work well under pressure • Customer Service or account management experience preferred • Proficient in Windows environment, including Microsoft Word, Excel • Bachelor's degree and/or 5-7 years related experience • Foreign language skills preferred • Minimal travel may be needed Training • Pentagon Basics • Export & ITAR compliance • Aerospace Industry Quality Training (Which includes QMS training, FAA 00 56, Traceability, 8130- 3 documents, PAH’s, ESD, Suspected Unapproved Parts, Shelf Life/LLP’s, AD’s, ATA Spec 300, PMA Parts, Direct Ship Authority, Repair Stations, and Standard Terminology • 90 Day Probation OJT