Description Job Summary The Surgery Scheduler is responsible for all aspects of the surgical scheduling process, including surgeries, in-office procedures, follow up appointments and appropriate medical clearance. Duties and Responsibilities • Schedules patients for surgery and completes necessary paperwork • Confirms patient demographics , surgery date and time and medical diagnosis • Reviews instructions with patients prior to surgeries, including medications, allergies, labs, health history, pre-op and post-op treatment plans • Gathers insurance information to confirm coverage and benefits • Ensures all paperwork is complete and on file for patients’ surgeries, including consent forms • Answers and responds to all incoming telephone inquiries regarding surgery • Schedules patients for follow-up appointments and other health assessments • Monitors surgery schedule and works directly with physicians to coordinate appointments • Coordinates medical clearance when necessary • Has regular and predictable attendance • Adheres to all Advanced Pain Care policies and procedures • Completes other duties as assigned Knowledge, Skills and Abilities • Clear and precise communication • Accuracy and attention to detail • Effectively manages day by organizing and prioritizing • Applies tactful principles and practices of dealing with the public • Practices safety habits • Protects patient information and maintains confidentiality • Knowledge of general medical terminology, CPT codes, medical insurance and managed care • Knowledge of insurance verification and surgical procedures • Computer and EMR knowledge • Strong written and verbal communication skills • Excellent interpersonal/customer service skills • High degree of professionalism, tact and diplomacy • Works independently Requirements Qualifications Requires a high school diploma or equivalent; one year of prior surgery scheduling experience in a healthcare setting highly preferred. Knowledge of Electronic Medical Records, insurance verification, medical terminology and surgical procedures. Outstanding customer service and communication skills a must. Working Conditions Environmental Conditions: • Medical Office environment Physical Conditions: • Must be able to work as scheduled- typically Monday thru Friday 8:00am-5:00pm • Must be able to sit and/or stand for prolonged period of time • Duties involve moving materials, weighing up to 30 lbs. • Required eye-hand coordination and manual dexterity sufficient to operate office equipment, etc. Supervision Reports to Scheduling Manager