Job Details: Job Location: Ross Park - Pittsburgh, PA, Salary Range: $60000.00 - $65000.00Salary, Lead the Bakery. Inspire the Team. Become an Auntie Anne's General Manager!  Our Mission  To create moments of joy through fresh baked favorites and unforgettable guest experiences.  Your Role  Lead the bakery, develop your team, and drive business success every day.  Known for our iconic freshly baked pretzels, Auntie Anne's delivers crave-worthy treats that make everyday moments better. We're looking for a reliable, results-driven General Manager who takes pride in building high-performing teams, delivering exceptional guest experiences, and leading a culture of accountability, excellence, and operational success.  As the General Manager, you will have overall responsibility for the bakery's performance, guest satisfaction, team development, financial results, and operational execution. Success in this role includes building a strong leadership bench, developing future managers, improving team performance, and creating a culture of accountability, engagement, and growth.  If you're passionate about leadership, enjoy developing others, thrive in a fast-paced environment, and are committed to driving results while maintaining a positive team culture, we'd love to meet you.  What You'll Do  Lead all daily bakery operations to ensure exceptional guest experiences and operational excellence  Recruit, hire, train, coach, and develop team members and future leaders  Build a positive culture focused on accountability, teamwork, communication, and respect  Drive sales growth and achieve bakery performance goals  Monitor labor, food costs, inventory, and overall profitability  Ensure compliance with all company policies, food safety standards, and operational procedures  Maintain high standards of product quality, cleanliness, food safety, and guest service  Manage scheduling to support business needs while maximizing team productivity  Conduct regular performance conversations, coaching sessions, and development planning  Establish clear performance expectations and provide ongoing feedback to support growth and development  Identify high-potential team members and prepare them for advancement opportunities  Hold managers and team members accountable for performance, attendance, guest service, and operational standards  Support succession planning by developing future Shift Managers, Assistant Managers, and General Managers  Conduct performance coaching, employee development, and corrective action when necessary  Ensure accurate cash handling, deposits, inventory controls, and loss prevention practices  Analyze business metrics and implement action plans to improve results  Resolve guest concerns promptly and professionally  Lead by example through professionalism, accountability, and a strong work ethic  Maintain a clean, organized, and safe work environment  Foster a culture of continuous improvement and operational excellence  Perks You'll Love  Competitive pay  Performance-based bonus opportunities  Free on-duty shift meals plus employee discounts on Auntie Anne's favorites  Paid training and leadership development opportunities  Career growth opportunities within a growing organization  Free uniforms  Eligible benefits may include health insurance, life insurance, paid time off, and a 401(k) plan  Supportive and team-oriented work environment  What We're Looking For  Must be 18 years of age or older  Reliable transportation and consistent attendance  Flexible availability, including evenings, weekends, and holidays as business needs require  Demonstrated commitment to punctuality, including arriving on time, prepared, and ready to work  Dependable attendance record with the ability to consistently support operational needs  Strong work ethic and commitment to accountability, ownership, and team success  Ability to proactively communicate scheduling conflicts, emergencies, or absences in accordance with company policies  Ability to follow and enforce company policies, procedures, and brand standards  TB clearance required (if applicable by location)  2+ years of restaurant, retail, food service, or hospitality management experience preferred  Previous General Manager, Assistant Manager, Restaurant Manager, Store Manager, or multi-department leadership experience strongly preferred  Proven experience developing, coaching, and retaining high-performing teams  Demonstrated ability to build a leadership pipeline and prepare team members for promotion opportunities  Experience conducting performance reviews, coaching conversations, and corrective action when necessary  Ability to inspire, motivate, and hold team members accountable while maintaining a positive work environment  Strong business acumen with experience managing sales, labor, inventory, and profitability goals  Ability to stand, bend, lift, and remain active throughout a shift  Comfortable working in warm and cold environments, including around ovens, prep areas, and walk-in coolers  Basic math skills and proficiency with point-of-sale and business management systems  Strong communication, leadership, conflict-resolution, and guest service skills  Food Handler Certification (current or ability to obtain within 30 days of hire)  High school diploma or equivalent required; additional education is a plus  Comfortable using smartphones, tablets, scheduling software, and store technology systems  Demonstrates honesty, integrity, accountability, reliability, and a commitment to developing others  Successful background check required  Ready to Lead?  If you're looking for an opportunity to manage a successful bakery, develop a great team, and grow your leadership career with a recognized brand, Auntie Anne's is the place for you.  Join our team as a General Manager and help deliver smiles, one pretzel at a time.  Apply today. We can't wait to meet you! 🥨  Qualifications: