Job Description: Full-Time, Sunday, Monday, Tuesday, Wednesday, 8pm - 4am 32 hours weekly ESSENTIAL JOB FUNCTIONS • Provides crisis, suicide and homicide intervention counseling over the telephone to callers needing emergency/crisis assistance, identifies and suggests appropriate organizations and service providers to meet callers' needs, and monitors status of callers' situations through case follow-up. • Demonstrates good communication and interpersonal skills and ability and willingness to suspend personal judgement regarding callers presenting with diverse issues. • Demonstrates ability and willingness to protect caller and co-worker confidentiality • Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift. • Reviews daily and “pass through” call reports to ensure accurate information documentation and records maintenance. • As assigned, supervises and monitors the work of volunteers and/or staff counselors on individual shifts to ensure provision of quality crisis assistance services, adherence to all CIC and SCS policies and procedures and accurate documentation. • As assigned, provides crisis intervention and suicide awareness and prevention training and consultation to other crisis intervention counselors and volunteers, other service providers, and community groups as requested. • Attends and participates in individual supervision, staff and team meetings, required CIC, 988 and SCS training sessions. • As assigned, represents the CIC in internal and external activities to promote crisis and suicide awareness, prevention and available resources. EDUCATION • Minimum: Bachelor's degree in Psychology, Sociology, Human Services, Social Services or a related field of study. Psychology degree preferred. Or • For active CIC volunteers: • High School diploma or GED with successful completion of all AAS/988/Vibrant required training for Crisis/Suicide Intervention Counselor status and minimum of six months of volunteer Crisis Intervention Counselor independent service with the CIC after completion of required training. EXPERIENCE • Minimum of one year experience in crisis intervention services / behavioral health services. • Previous Crisis Call Center experience preferred • Previous experience working in a confidential remote work environment preferred REQUIREMENTS • Ability to make sound decisions and judgments in highly stressful, potentially life-threatening to callers and/or unusual situations. • Strong work ethic, understanding of and commitment to the capacity needs of an emergency 24/7/365 mental health service provider. • The ability to communicate effectively in a remote team environment. Time Type: Full time