Our patients are our number one priority! We're committed to giving children back their childhood! Job Posting Title: IT Project Management Office Program Manager Location: Dallas - Shared Services Additional Posting Details: Monday - Friday 8:00 am - 5:00 pm Job Description: Duties/Responsibilities • Establish, operate, and continuously improve IT PMO governance, standards, templates, methodologies, and reporting routines. • Lead the intake, evaluation, prioritization, approval, and sequencing of technology initiatives in alignment with organizational strategy, risk, value, and available capacity. • Maintain an integrated portfolio roadmap and oversee program plans, schedules, milestones, budgets, risks, issues, dependencies, decisions, and benefits. • Facilitate portfolio governance meetings and prepare concise dashboards, executive briefings, recommendations, and decision materials. • Partner with IT and business leaders to define scope, outcomes, ownership, success measures, and delivery expectations. • Coordinate resources across concurrent projects and identify capacity constraints, competing priorities, and delivery conflicts requiring leadership action. • Provide program-level leadership for complex, cross-functional initiatives and ensure coordinated execution across workstreams, vendors, and stakeholders. • Establish practical change control, risk management, escalation, quality assurance, and project closure processes. • Directly supervise IT Project Managers, including assigning and prioritizing work, setting performance expectations, providing ongoing feedback and development, conducting performance evaluations, and supporting recruitment and workforce planning. • Coach project managers and project leads in planning, governance, stakeholder engagement, documentation, and delivery practices. • Monitor vendor commitments, contracts, deliverables, and dependencies in coordination with procurement, legal, security, and operational stakeholders. • Promote effective change management, communication, adoption planning, and transition to operational support. • Define and track PMO metrics, identify trends, and recommend corrective actions or process improvements. Required Skills/Abilities • Bachelor’s degree in information technology, business administration, project management, healthcare administration, or a related field. • Seven years of progressive experience in project, program, or portfolio management, including responsibility for complex cross-functional technology initiatives. • Three years of experience leading a PMO function, program portfolio, or enterprise governance process. • Demonstrated experience with project intake, prioritization, portfolio planning, executive reporting, risk management, resource coordination, and financial oversight. • Demonstrated Agile project management experience, including practical application of Agile principles, frameworks, ceremonies, backlog management, iterative planning, and cross-functional team facilitation. • Experience working with executive leaders, operational stakeholders, technical teams, and third-party vendors. • Proficiency with project and portfolio management tools, productivity platforms, dashboards, and data-driven reporting. • Detailed working knowledge of the Epic electronic medical record (EMR), including its clinical and operational workflows, implementation and optimization lifecycles, integrated applications, governance considerations, and dependencies across enterprise technology initiatives. • Master’s degree in business, information systems, healthcare administration, or a related discipline. • PMP, PgMP, PfMP, or comparable program or portfolio management certification, along with a recognized Agile certification such as PMI-ACP, Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or SAFe Agilist. • Experience establishing or maturing a PMO in a healthcare, nonprofit, or similarly regulated environment. • Knowledge of enterprise clinical and business platforms, information security, data integration, infrastructure, and vendor implementation lifecycles. • Experience with Agile, hybrid, and traditional delivery methods and organizational change management practices. Working Environment • Working Conditions: Inside • Working Position: Sitting, Walking • Physical Demands: Light • Physical Requirements: Repetitive Movement • An Individual in this position will be required to lift or carry weight in this group: Up to 10lbs • Sensory/Communicative activities essential to the performance of this position: Feeling, Hearing, Seeing, Speaking • An Individual in this position will be exposed to: Inside environment