Our patients are our number one priority! We're committed to giving children back their childhood! Job Posting Title: Enterprise Applications Technical Specialist Location: Dallas - Shared Services Additional Posting Details: Monday - Friday 8:00 am - 5:00 pm Job Description: Duties/Responsibilities • Administer, configure, monitor, maintain, and support assigned enterprise applications across production and nonproduction environments. • Diagnose and resolve complex application, integration, authentication, data, performance, and availability issues; coordinate escalations with vendors and internal teams as needed. • Plan and execute application upgrades, patches, service packs, releases, and configuration changes, including readiness assessment, dependency analysis, testing, deployment, validation, and rollback planning. • Manage the complete application lifecycle, including evaluation, architecture review, implementation, transition to support, optimization, version currency, technical debt reduction, and decommissioning. • Maintain application roadmaps, upgrade schedules, support matrices, licensing information, technical documentation, runbooks, configuration records, and knowledge articles. • Support interfaces, APIs, scheduled jobs, data exchanges, middleware, and application dependencies; monitor failures and restore service promptly. • Work closely with Microsoft technologies, including Windows Server, Microsoft 365, Entra ID, Active Directory, Azure, PowerShell, SQL Server, IIS, and related security and administration tools. • Automate repeatable administration, monitoring, deployment, reporting, and support activities using PowerShell or other appropriate scripting and orchestration tools. • Apply change management, release management, incident management, problem management, and configuration management practices to application support activities. • Develop and execute technical test plans for upgrades, integrations, disaster recovery, security changes, and application enhancements; document results and remediate identified issues. • Partner with cybersecurity and infrastructure teams to implement access controls, vulnerability remediation, certificate management, logging, backup, recovery, and business continuity requirements. • Monitor application health, capacity, performance, availability, support trends, and vendor service levels; recommend improvements based on measurable results. • Serve as a technical liaison among application owners, business teams, vendors, project teams, and support groups, translating business requirements into sustainable technical solutions. • Participate in an on-call rotation and planned after-hours maintenance when required to support critical systems and minimize operational disruption. Required Skills/Abilities • Bachelor’s degree in information technology, computer science, management information systems, or a related field; equivalent relevant experience may be considered. • Five or more years of progressively responsible experience supporting, administering, integrating, and upgrading enterprise applications in complex environments. • Demonstrated experience leading or performing application upgrades, including planning, dependency assessment, testing, deployment, validation, issue resolution, and post-implementation support. • Strong knowledge of application lifecycle management, software release practices, environment management, vendor support models, and application retirement processes. • Microsoft certification in Azure, Microsoft 365, Windows Server, Power Platform, security, or a related discipline. • Experience supporting enterprise applications in a regulated or highly available environment. • Experience with application monitoring, automation, APIs, middleware, source control, deployment pipelines, and cloud platforms. • Familiarity with disaster recovery planning, high availability, data retention, audit requirements, and vendor risk management. • ITIL Foundation or equivalent service management training. Working Environment • Working Conditions: Inside • Working Position: Sitting • Physical Demands: Light • Physical Requirements: Repetitive Movement • An Individual in this position will be required to lift or carry weight in this group: Up to 10lbs • Sensory/Communicative activities essential to the performance of this position: Feeling, Hearing, Seeing, Speaking • An Individual in this position will be exposed to: Inside environment