Our patients are our number one priority! We're committed to giving children back their childhood! Job Posting Title: EMR Analyst, Ambulatory Care Location: Dallas - Shared Services Additional Posting Details: Monday - Friday 8:00 am - 5:00 pm Job Description: Duties/Responsibilities • Build, configure, test, support, and optimize EpicCare Ambulatory and assigned applications. • Attends meetings as required, and participates on committees as directed. Participates in customer discussion offering suggestions and recommendations. • Maintains a positive image when dealing with deadlines and demanding, highly stressful situations • Maintains professional growth and development through seminars, workshops, and professional affiliations to maintain certification/licensure, and/or keep abreast of latest trends in field of expertise. • Ensures department documentation is at current levels. • Adheres to policies, procedures, standards and methodology pertaining to Governance, Change Management, Project Management, Incident Management, System Access and Security • Maintains certification in applicable Epic module(s) • Maintains awareness and expertise as the Epic system architecture is changed over time to include but not limited to upgrade and special update documentation. • Analyzes Level 1 and 2 customer-reported problems to determine corrective action and provides timely feedback. • Preforms application and integrated testing for the assigned module(s). • Participates in discovery sessions to identify the operational needs of the organization. • Work with all IT and Empower teams to identify appropriate solutions for various operational and technical needs. • Identifies the most appropriate methods for build. • Performs validation testing with end users to gain operational acceptance and feedback to new build components/optimization projects. • Works independently in all areas of assigned application. • Understands and can analyze ancillary Epic workflows. • Supports integration with 3rd party applications, when applicable. • Communicate project status, risks, and recommendations clearly to stakeholders. Required Skills/Abilities • Bachelor’s degree in healthcare, information technology, business, clinical informatics, or a related field; equivalent experience may be considered. • Three or more years of Epic application support, build, training, or optimization experience. • Current Epic Ambulatory certification. • Knowledge of ambulatory clinical workflows, outpatient documentation, orders, referrals, result routing, inbasket workflows, and provider workflows. • Strong analytical, troubleshooting, communication, organization, and customer-service skills. • Ability to manage multiple priorities and collaborate effectively in a mission-driven healthcare environment. • Master’s degree in healthcare, business, information systems, clinical informatics, or a related field. • Additional Epic certifications related to ambulatory operations, MyChart, Healthy Planet, orders, or reporting. • Experience in pediatric specialty care, orthopedic clinic workflows, or multidisciplinary clinic settings. • Experience with Reporting Workbench, dashboards, workqueues, SmartTools, order sets, preference lists, and optimization projects. • Licensed Registered Nurse (RN) is a plus. Working Environment • Working Conditions: Inside • Working Position: Sitting • Physical Demands: Light • Physical Requirements: Repetitive Movement • An Individual in this position will be required to lift or carry weight in this group: Up to 10lbs • Sensory/Communicative activities essential to the performance of this position: Feeling, Hearing, Seeing, Speaking • An Individual in this position will be exposed to: Inside environment