Job Details: Job Location: Pagosa Springs Medical Center - PAGOSA SPRINGS, CO, Position Type: Full Time, Education Level: High School, Salary Range: $19.10 - $22.92Hourly, Job Shift: Day, Representative: Health Information Management (HIM) Department: Health Information Management (HIM) Status: Full-Time | 1.0 FTE (40 hours/week) FLSA Status: Non-Exempt Reports To: Manager: HIM Location: Pagosa Springs Medical Center – Pagosa Springs, Colorado Pay Range: $19.10 - $22.92/hour Anticipated End Date for Posting: November 8, 2026 📁 Position Highlight Help protect the accuracy, confidentiality, and integrity of the patient medical record while providing responsive support to patients, providers, staff, and other customers of Pagosa Springs Medical Center. The Representative: HIM is an excellent opportunity for someone who is highly organized, detail-oriented, comfortable working with confidential information, and interested in building or expanding a career in Health Information Management and healthcare operations. Position Summary Pagosa Springs Medical Center is seeking a Representative: Health Information Management (HIM) to support the daily operations of the HIM department. This position serves as a primary reception and service point for patients, visitors, providers, and staff. Key responsibilities include assisting with Release of Information (ROI) requests, document scanning and indexing, medical record maintenance, and ensuring the accuracy, confidentiality, and integrity of patient records.  The successful candidate will demonstrate excellent attention to detail, strong organizational and customer service skills, the ability to prioritize competing responsibilities and meet deadlines, and a high degree of professionalism when working with sensitive patient information. Why Join PSMC? Build valuable experience in Health Information Management and medical records Develop knowledge of HIPAA, Release of Information, electronic health records, and document management Work directly with patients, providers, clinical departments, and administrative teams Gain hands-on experience with medical record scanning, indexing, record integrity, and information release Cross-train in additional HIM functions, including Clerk: ROI Develop transferable healthcare administration and information-management skills Join a collaborative team supporting accurate, secure, and accessible patient health information Key Responsibilities Reception & Customer Service Greet and assist patients, visitors, physicians, and staff in a professional and courteous manner Answer incoming telephone calls and respond to questions regarding medical records and HIM services Provide excellent customer service while handling sensitive and confidential information Maintain patient confidentiality in accordance with HIPAA and PSMC requirements  Release of Information (ROI) Receive, review, and process applicable requests for medical records Assist patients who present to the department with record requests Process STAT requests as assigned Verify patient identity and authorization before releasing protected health information Ensure records are released in accordance with HIPAA, applicable regulations, and organizational policies Maintain accurate documentation of ROI activities Track, log, and assist with completing requests within established turnaround times  Document Scanning & Medical Record Management Prepare paper documents for scanning by organizing and sorting records Scan, index, and import medical records into the electronic health record Verify image quality and ensure documents are indexed to the correct patient record Identify and correct scanning errors Reconcile missing or incomplete documentation Follow established document retention and destruction requirements  General HIM Support File, retrieve, and maintain medical records as needed Support provider and departmental requests for patient records Maintain department logs, reports, and tracking systems Verify the accuracy of medical records before release Maintain patient confidentiality at all times Prioritize assigned work and complete responsibilities within established deadlines Maintain competency through education, training, and in-service activities Support positive communication and working relationships throughout PSMC Qualifications: Required Qualifications Education High school diploma or equivalent  Skills & Certification Current AHA BLS Heart Saver certification Knowledge of Microsoft Office, Access, data entry, and spreadsheets Strong customer service and communication skills Strong attention to detail and organizational skills Ability to maintain confidentiality and appropriately handle sensitive information Proficiency with computers, scanners, and office software Ability to prioritize responsibilities and work independently in a fast-paced environment  Preferred Qualifications Previous experience in medical records, Health Information Management, a healthcare office, or an administrative setting Experience with electronic health record systems Experience with document imaging and scanning processes Knowledge of Release of Information procedures and HIPAA regulations Additional language skills  What We're Looking For The ideal candidate: Has exceptional attention to detail Understands the importance of protecting confidential patient information Is organized and able to manage multiple priorities and deadlines Provides professional and compassionate customer service Communicates effectively with patients, providers, coworkers, and other departments Is comfortable working with electronic records, scanners, office software, and other technology Can identify discrepancies and follow through until they are resolved Works effectively both independently and as part of a team Remains calm and professional when managing interruptions or sensitive situations Is dependable and takes responsibility for completing assigned work Demonstrates PSMC's WISER values of Wholeness, Integrity, Stewardship, Excellence, and Respect  Schedule & Work Environment This is a full-time, non-exempt position, anticipated to work 40 hours per week. Work is performed in an office setting and includes frequent daily communication with patients, families, employees, vendors, and members of the public. The environment may include frequent interruptions and requires the ability to remain organized, professional, and attentive to detail.  The position involves repetitive motion and periods of prolonged sitting, as well as routine use of computers, scanners, and other office equipment.  PSMC cross-trains this position to effectively perform the duties of Clerk: ROI. This position does not supervise other personnel.  Compensation & Benefits Compensation Hourly pay range: $19.10 - $22.92 Placement within the range will be based on the selected candidate's qualifications, relevant experience, and PSMC's applicable compensation practices Benefits (Full-Time) Generous paid time off Separate sick leave Medical, dental, and vision insurance Life and AD&D insurance Long-term disability coverage Option for short-term disability coverage Retirement plan with employer contribution Employee Assistance Program and wellness resources About Pagosa Springs Medical Center Pagosa Springs Medical Center is a Critical Access Hospital serving Pagosa Springs and Archuleta County in southwest Colorado. Our Health Information Management team plays an essential role in maintaining accurate, accessible, confidential, and compliant patient health information. Located in the beautiful San Juan Mountains, Pagosa Springs offers an exceptional quality of life with year-round opportunities for hiking, skiing, fishing, mountain biking, rafting, hunting, and other outdoor recreation. At PSMC, you'll join a collaborative healthcare team guided by our WISER values: Wholeness, Integrity, Stewardship, Excellence, and Respect. Apply Today If you're organized, detail-oriented, committed to confidentiality, and interested in healthcare information management, we'd love to hear from you. Join Pagosa Springs Medical Center's HIM team and help ensure the accuracy, integrity, and confidentiality of the health information our patients and providers depend on.