The Venue Operations Supervisor is responsible for create a positive and fun environment for the associates by leading the team to provide prompt, professional exceptional service to guests. The position will assist the Venue Operations Manager(s) with the supervision of all F&B outlets including the execution of events. • Supervise daily F&B operations, establishing and maintaining policies and procedure • Maintain floor presence during service hours, assisting with needs of the operation • Interact with guests to investigate and resolve complaints regarding food quality, service, or accommodations • Perform and assist in some service tasks, such as assisting guests, re-stocking, counting inventory, bussing/food running, and cashier duties when necessary • Monitoring set up and maintenance of department to ensure all side work is complete • Ensure associates are kept informed of any changes in policies or events • Ensure that department goals are communicated, understood, and met by all employees • Assist in constructive feedback conversations with associates • Responsible for engaging the guests at every table with friendly dialogue • Provide a safe working environment by ensuring compliance with safety programs and Health Department requirements • Directly working with the management team in the development, implementation, and maintenance of quality service standards • Ensuring food and beverages are being served in a professional and timely manner • Assist in service training and completion of daily shift • All other tasks and duties as assigned • Experience working in a restaurant, F&B and supervisory experience preferred • Enjoy interacting with people in a fast paced environment • Excellent organizational and time management skills • Knowledge of POS Systems (Micros Preferred), & MS Office (Excel, PowerPoint and Outlook) • Must possess a positive attitude and excellent telephone etiquette • Must be able to quickly adapt to effectively using new software products • Must be dependable and available to work weekends, nights and/or holidays based on business demands