Location: Kohler, WI Opportunity Join our guest services team, the heartbeat of our business and the warmth our guests remember long after their stay. SPECIFIC RESPONSIBILITIES Providing prompt, courteous and professional guest service in the functions of registration, guest departure, cashiering, reservations and information. Registering guests in and out of Fidelio property management system. Blocking guest rooms, preparing guest folios, guest cards, and programming room keys. Handling all money transactions at the front desk following standard operating procedures. Having knowledge of food and beverage facilities and hours of operation. Posting and recording hotel gift certificates. Being knowledgeable about property and surrounding area, local attractions and shopping services. Adhering to established safety procedures and guidelines. Handling guest complaints. This is a full-time position at The American Club. Shifts will vary between 6:00am and 10:00pm. Weekends are required.