Provides remote support to customers on both commercial and technical matters Prepares and issues commercial quotations to customers, collaborating with Area Sales Managers and sales agents where applicable Supports customers during pre-sales activities through to order receipt and assists them in identifying the most suitable technical product requirements Supports the Area Sales Manager in the continuous update and maintenance of the customer database (CRM) Monitors quotations and ensures appropriate follow-up activities are carried out Clarifies technical aspects of orders with internal sales specialists and aligns with the Customer Sales Team Leader on pricing, discounts, and margin-related matters Maintains regular contact with WIKA production units to optimize the quotation process, including the opening of Internal Requests when required Supports Area SalesManagers in continuously updating the customer database with information related to prices, discounts, customer master data, product master data, and guidelines p>Manages new customer profiling activities, qualifies prospects, and assigns customer potential within the CRM system