Develops a broad and deep understanding of customers' industries and priorities to identify opportunities to drive optimizations and new digitalizations based on customers' strategies. Manages the development and application of a mature/dynamic customer plan based on proven methodologies to manage a sustainable, long-term business portfolio Collaborates across organization and partners in discussions to impact the broader ecosystem (e.g., passing legislation). You orchestrate global teams to gather information, collaborate on performance markers, and identify potential risks in customer accounts. You act as the voice of the customer (VOC) and internal advocate across all levels of the organization. You lead customer business transformations through digital transformation for assigned accounts. You contribute to the creation of stakeholder maps for accounts, determine and orchestrate a coverage plan, and build out an execution framework. You establish best practices and standards for aligning with quota attainment, consumption goals, and customer consumption gaps to inform quarterly and fiscal objectives. Bachelor's Degree AND 12+ years experience working in financial services industry and/or driving digital transformation OR Master's Degree AND 9+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR 13+ years experience in working in financial services industry (e.g., , and/or driving digital transformation OR equivalent experience. 6+ years experience making recommendations to and/or collaborating with mid-to-senior level executives. 8+ years experience closing large, complex agreements/deals. Bachelor's Degree AND 13+ years experience working in BFSI/ Financial Services industry and/or driving digital transformation OR Master's Degree AND 11+ years experience working in financial services / BFSI industry and/or driving digital transformation OR equivalent experience.