Customer Engagement & Feedback Enhance customer engagement by improving account coverage ratios, increasing technical capacity for Copilot and Agents, and ensuring every customer interaction delivers value and drives usage. Ensure team delivers feedback, insights, success stories and strategic/technical input from customers with Engineering teams, Product Offerings teams and/or internal communities. Ensure team delivers with excellence to give customers great Unified experience that helps realize the value they invest in. Lead your team in driving the end-to-end Copilot & AI journey for customers across Chat, M365 Copilot, Copilot Studio, D365 and Power Platform. Deliver cloud-based endpoint management and virtualization solutions. Ensure the health and growth of the D365 & Power Platform customer base. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting