The Sr. Program Manager, Eligibility is a cross-functionally strategic, analytical, and influential role responsible for leading the end-to-end eligibility and screenings program globally—including background checks, drug testing, as well as alternative screening methodologies. The PM owns the creation and implementation of policy, programmatic and tech changes to Delivery Associate (DA) screenings and eligibility. The PM must influence Senior leaders through written communication of policy and program changes which explain the greater impact to the business. In addition, the PM will deliver multiple projects at once. This position requires a leader with tenacity and exceptional business judgment who serves as both the tactical and strategic partner to cross-functional teams supporting Delivery Service Partner (DSP) and DA onboarding and eligibility. The Sr. Program Manager defines screening and eligibility policy, programs, and mechanisms in a complex and ambiguous space, ensuring organizational success while delivering a globally scalable experience leveraging tech and programmatic enhancements. This role requires a leader with solid analytical abilities, sound business acumen, and exceptional written and oral communication skills. Additional responsibilities will encompass the project development lifecycle, from requirements gathering, and intake management to UAT coordination, and end user training. The Sr Program Manager plays a crucial role in defining/iterating policy and deploying automated solutions to ensure organizational success. This role will own team metrics, and deliver regular reports on progress to leaders, impacting goals that are high in impact and ambiguity, demanding strategic planning, and inputs from large customer segments, such as, (Finance, 3P, Legal, PPT, HR, and DSP organizations) requiring tradeoff decision making for resources, impacting team roadmaps Key job responsibilities • Manage and oversee various cross-functional programs, ensuring successful delivery. • Develop and refine program strategies and communicate them to drive engagement and action with stakeholder teams • Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics. •Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills. •Foster collaboration with internal and external partners to optimize resource allocation and project success. •Evaluate and prioritize projects in conjunction with customer needs and technical team inputs. •Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls. •Identify and mitigate risks, preventing them from escalating into major issues. •Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives. •Develop, implement, and oversee KPI reporting for mulitiple program portfolios, ensuring clear visibility of milestones and project performance. •Manage and communicate project budgets effectively. • Address escalations in a timely fashion Basic qualifications - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience working cross functionally with tech and non-tech teams - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) Preferred qualifications - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field - Knowledge of general AI tools Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually