Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and vendor/seller POCs. L2 Associates are expected to honor the requests from vendors to inbound the inventory, shipment concerns, work on saving freight and address appointment related queries and provide process improvement suggestions. Key job responsibilities Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements Basic qualifications - Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics - Experience with Excel - Experience with SQL Preferred qualifications - 1. Advanced excel & MS office - 2. Basic SQL skills (good to have) - 3. Good verbal & written communication skills - 4. Analytical thinking, Attention to detail, Stakeholder management - 5. Basic Scripting / Automation (optional but valued) Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.