Essential Job Responsibilities and Duties • Establish rapport with donors to ensure overall service satisfaction • Conduct routine venipuncture for plasmapheresis and collect donor samples • Respond and assist with donor reactions during the donation process • Monitor collection equipment to facilitate the health and safety of the donors • Set up, disconnect, and operate the plasmapheresis machine to include; troubleshooting, documentation, and evaluation of any message displays • Disconnect donors by removing the needle from the venipuncture site and dispose of all contaminated disposable equipment into a biohazard container • Ensure proper calibration and maintenance of plasma autopheresis machines to include; daily, weekly, monthly, and quarterly maintenance of all equipment in the donor floor area • Maintain equipment and work area cleanliness in between donors • Responsible for accurate documentation of collection records • Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future • Maintain an open line of communication with Management • Maintain a positive and professional demeanor during all interactions with donors, fellow employees, and vendors • Ability to accept performance feedback in a professional manner • Regular attendance and arriving on time to all scheduled shifts and mandatory meetings • Other duties as assigned Qualifications • High school diploma or equivalent required • Minimum one (1) year work experience preferred • License or certification where required by state Requirements • Strong oral and written communication skills • Provide a pleasant customer service experience • Ability to read and interpret directions and instructions • Perform basic math calculations • Basic computer skills • Reasoning ability to identify, interpret and apply appropriate information Physical Requirements • Use hands to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear • Frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee • Manual dexterity to perform all phases of donor plasmapheresis • Ability to stand for extended periods of time for up to four (4) hours at a time • Ability to lift, tug, pull up to fifty (50) pounds "